Guest services for destination malls
Give your mall a
roaming ambassador.
A multilingual concierge robot greets guests, answers questions, and helps them find what they're looking for.
Built by people from
- CMU AirLab
- DJI
- Lockheed Martin
- NASA JPL
- University of Pennsylvania
Your guest services,
reinvented.
Every guest feels welcome.
A real person greets them, live and warm.
Everyone is understood.
It speaks their language, over 30 of them.
No one gets lost.
It walks them straight to what they came for.
How Starlife works.
Deploy robot.
We bring a concierge robot. It has 5G built in and just needs a power outlet. No IT setup on your side.
Connect operator.
The robot is remote controlled, not autonomous. We bring a trained US-based concierge who sees, hears and speaks through it.
Service guests.
The robot greets guests, answers questions and walks them to what they're looking for.
A real person, not a kiosk.
Warmth, not a cold robot.
A robot doesn't have to feel cold. A trained person sees, hears, and speaks through it live, so every guest gets real warmth. The AI just hands them instant answers.
Speaks everyone's language.
Your non-English guests get the same great visit. The pilot speaks English. Each guest hears their own language back in real time. More than 30 of them, with no app to download.
Proven on the floor.
We put a concierge robot in a busy walkway at American Dream, the destination mall in New Jersey. Guests came up to it on their own to ask questions and play. We teamed up with a tenant, the Hasbro Game Room arcade, and ran a quick FIFA quiz: answer right, win a $5 coupon.
$3,000+
Incremental, attributable revenue for one tenant, in just two weeks.
80%
Of the guests it sent over didn't know the arcade was there. The robot put it on their map.
4×
The coupon redemption rate of a human street team working the same floor.
Frequently asked questions.
The short version. The rest we'll cover on a quick call.
No. A trained person pilots every robot live, with built-in AI surfacing answers in the moment. Human judgment, not a script.
A simple pay-by-the-hour model. Typically less than your current guest service booth. No hidden fees.
Almost none. We handle the staffing, driving, and maintenance. You provide an outlet.
Over 30, including Spanish, Chinese, Korean, French, and Arabic. The pilot speaks English. Each guest hears their own language back in real time.
The robot's own voice, not the pilot's. The pilot stays in character throughout.
None of yours. It ships with onboard 5G and works out of the box. Wi-Fi is optional for very large buildings.
About three hours, and it's hot-swappable. It keeps running through the day with no downtime.
Indoors today. Outdoor is on the roadmap. Tell us if your property needs it.
Units are on hand. Give us a day or two of notice and we can launch at your property.
Elevate your guest services with a concierge robot.
Most teams aren't sure where a robot belongs. Talk with us to map out a 14-day pilot at your property.
A quick call to see if it fits your floor.