Guests who arrive late still get a welcome.
Bella greets your guests and answers their questions in their own language, so the lobby is covered when your front desk team is busy with check-ins.
Book a demoThe night desk is the hardest shift to fill.
Guests arrive late and tired, and they have questions. One person at the desk cannot check in a group and help everyone else at the same time. In a February 2026 survey by the American Hotel and Lodging Association, more than half of hoteliers said their property was understaffed, although 70% of hotels offer higher wages to hire and keep staff.
With Bella in the lobby, guests ask her their questions and your team gets on with the check-in.
Help for the desk when it is busy.
01
Welcomes arrivals
Bella greets guests at the door and shows them where to go.
02
Answers the concierge questions
Bella tells guests when breakfast is, how to get to the pool and where to eat nearby, in more than 30 languages.
03
Covers the quiet hours
Bella works a full 8-hour shift on one charge, so she can take the late hours that are hard to staff.
In a 14-day pilot at American Dream, one Bella held 2,222 conversations with guests, 53 seconds each on average.
Bring Bella to your lobby.
Bella costs from $10 an hour, and there is no big contract to sign. Tell us about your hotel and we'll set up a 14-day pilot.